who is E-KONEK ?
Mission
To empower the citizenry to gain easy access to efficient government and trade-related services.
Vision
To build one window to government.
Core Values
• We ensure total customer satisfaction, realizing each specific client need to be unique. We can be depended on, beyond expectations.
• We are clearly at the beck and call of our clients. We are committed to meeting our client’s requirements and needs as well as those of our other stakeholders . Their demand motivates us to do the work of excellence.
• We live by the tenet that “charity begins at home”. Hence, the advancement, personal growth and well-being of our own people are equally significant to us.
• We position and price our products and services reasonably and fairly, while the benefits our clients derive from them are maximized.
• We are undoubtedly the voice of experience and knowledge when it comes to government matters. With a combined 100 years dedicated public service record amongst us, we wield our masterful strokes to make dealing with government a breeze.
• We are your willing, reform-oriented servants and partners as we strive to continually improve our business processes. You get value for money for the e-services you pay us for.
• We hold sacred the security and confidentiality of our client’s transactions. We guarantee to competently serve, with integrity, even as we continuously seek the unbroken trust and loyalty of the publics we serve.
Projects
We are currently the largest Value-Added Service Provider for e-governance services. In 2009, we handled 1.2 Million transactions for all our VASP services.
E-Konek Pilipinas, in partnership with Webb Fontaine Holding, is building and implementing the core customs application of the Philippine Bureau of Customs' latest computerization project – Electronic-to-Mobile (e2m) Customs.
We are an accredited Value-Added Service Provider for the:
1. Philippine Economic Zone's Automated Exports Documentation and the Automated Import Permit Systems
2. Subic Bay Freeport Trade Automation and Facilitation System (TAFS) and e-TAPS for the automated issuance of Admission
Permits; AEDS for exports of Subic locators
3. Clark Development Corporation for e-TAPS
4. Bureau of Customs for electronic customs clearance documents
Infrastructure
All E-Konek production servers for its different VASP services are co-located in the Philippines' leading Data Center, protected from power interruptions, extreme temperatures and accidental human-caused damage. The production environment features redundant machines and redundant Internet gateways. For the VASP – e2m Customs connectivity, we have a high-speed point-to-point leased line backed up by a high-capacity Internet connection.
Help Desk
E-Konek maintains a Contact Center manned on-site 17 hours a day. Our Help Desk agents are on-call 24 x 7. We have a single number hotline (02) 659 – 3333 and a toll-free number 1-800-108EKONEK both connected to an 8-line PABX system. Our HELP Desk is manned by agents trained in IT or Customs Administration, backed up by E-Konek senior officers with extensive experience in Customs and customs automation.
Technical Capability
E-Konek maintains its own development team composed of business analysts and Java developers, backed up by a senior team of systems and database administrators. The company can react quickly to the evolving e-governance policies and changing requirements of our client base.
E-Konek Pilipinas' First 8 Years
The seed of E-Konek germinated in 1998 when a small group of IT Professionals started development work on automating the export document lodgement and clearance process of the PEZA-registered semiconductor and electronics companies, at the Calabarzon.
E-Konek President Guillermo L. Parayno Jr. vividly recalls that several months after his term as Commissioner of the Bureau of Customs in 1998, he tapped some IT professionals who worked with him on the Automated Customs Operating System ( ACOS) and the Automated System for Customs Data ( ASYCUDA ) Project , to join him in the private sector and in the development and implementation of third party logistics systems. After successfully implementing freight forwarding and warehousing automated systems, Parayno's core group embarked on e-governance systems, the first of which was the AEDS (Automated Export Documentation System). The system, which was piloted at the Cypress Semiconductor and at Maxim Electronics plants, both at the Gateway Business Park in Trece Martires Cavite, was formally adopted as an official export system pursuant to Export Development Council Resolution Number 1 dated August 16, 2002 as approved by the NEDA Board during the Joint Cabinet- NEDA Board meeting on September 3, 2002.
To make AEDS fully operational and available to all its members, the Semiconductor and Electronic Industry of the Philippines, Inc. (SEIPI), like a doting parent, donated a computer server and initially defrayed the cost of the systems access for the remote electronic lodgment of export declarations.
Not long after AEDS' successful introduction at the Ninoy Aquino International Airport, the system was rolled out to Mactan International Airport and much later to the Diosdado Macapagal International Airport.
Other e-governance systems were subsequently developed and implemented by Ekonek among which were the Trade Automation and Facilitation System (TAFS) for the Subic Special Economic and Freeport Zone (SSEFZ), the Automated Import Permit (AIP) System for PEZA and the Automated Cargo Transfer System (ACTS) for the BOC-PEZA Transits.
To provide the IT Group with more resources to pursue e-Governance automation projects as well as logistics systems, E-Konek Pilipinas was incorporated on 27 November 2002.
After 5- years developing both e-Governance and commercial systems, it became compelling that E-Konek Pilipinas had to focus on e-governance and for the logistics engagement to be devolved to a separate organization. The decision proved well advised as E-Konek Pilipinas was able to assist better its affiliate company Webb Fontaine Pilipinas on its contractual obligation to develop and implement the TWM.Phil , which is now the main engine driving the e2m (Electronic to Mobile) Customs System.
Other major systems completed by E-Konek were the Project Abstract Secure Systems 5 ( PASS5), the Customs' electronic payment system and the Electronic Transit and Admission Permit System (ETAPS) for the Clark Special Economic and Freeport Zone (CSEFZ) both of which went into operation last year.
A happy outcome of all these is that E-Konek is now the market leader in the sunrise VASP industry. For 2010, the number of BOC , PEZA, SSEFZ and CSEFZ e-documents handled by E-Konek exceeded 1.6Million, having leaped by more than 30% over the same period last year.
For the past eight years, E-Konek basically concentrated on perfecting its products and allowing the superior features and benefits to "sell" themselves by word of mouth. E-Konek had the fortitude, patience and confidence to wait in the wings for the public todiscover we have the best VASP . We have never consciously built up the brand, but we have been continously building up the specialised products. This was how we became a market leader. With persistent, invigorated strokes, we vow not to just maintain that leadershipbut even go notches higher.
The success of E-Konek Pilipinas is partly attributed to the more than 100-years combined experience and confidence of its senior management and technical staff in e-governance systems development and implementation. However, it is the strict observance of and adherence to honored Core Values that more than anything else made E-Konek Pilipinas what it is now.
Parayno takes pride in saying that E-Konek Pilipinas firmly adheres to the tenets below and practice them in the company's day-to-day operations:
Grow by helping clientele reduce their cost of doing business and by making their services more competitively efficient particularly those relating to the cross border flow of goods
Advocate and then contribute in the development and implementation of reforms in the regulatory environment that will bring about real and significant benefits to the clientele and to the entire country
Fairly price products and services to let users derive more benefits from these systems
Hold sacred the confidentiality and security of clients' transactions.
Uphold the highest ethical standards in our day-to-day conduct of business.
There is only one way E-Konek does business, the right way.
E-Konek bravely looks to the future and see only the acceptance of electronic documents as the norm for acquiring and providing government services. E-Konek counts on its client base and partners as kindred spirits who shall provide the fuel and the testimony for this journey we started many years ago, much earlier than 2002. Ekonek wholeheartedly believes this journey's destination will be reached.
E-Konek Pilipinas is backed by a management team who headed the biggest computerization and modernization programs of the government, particularly of the main revenue-generating agencies.
Now in the private sector, they continue to lend their expertise, experience and skills in providing government agencies with ICT solutions using state-of-the-art technologies.
Guillermo L. Parayno, Jr.
President
- Commissioner of Internal Revenue, 2002 - 2005
Czarina Ventura
Executive Assistant / Administrative Assistant
(02) 382-4865 / +639175564859
Jose Pilac
Senior Manager, Operations Department
(02) 879-4207 / +639175564986
Ma. Concepcion Gutierrez
Senior Manager, Sales and Marketing
(02) 836-2551 / +639175564853
Joy Dave
Senior Manager, economic and Freeport Zones
(02) 836-2551 / +639178548715
Rogelio Borja
Senior Manager, Data Management and Technical Service Department / Quality Management Representative
(02) 879-4207 / +639175564867
Alma Valencia
Manager, Systems Development Department
(02) 382-4865 / +639175564978